Skip to main content

People Skills & Navigating Conflict

Sun Jan 21, 2018
ICG | 669 Office
217-3823 Henning Drive Burnaby, BC
$50 No-Show Fee
1 user has voted.
Louise Baker-Griffiths

People Skills: Understanding Behaviour Styles (Morning)

How can you achieve greater results on set? Building relationships with integrity might be the key to help you be more successful. ICG | 669 is brining you this unique opportunity to expand your technical skills in the 'People Skills' portion of this one day training session. 'People Skills' is not sensitivity training, rather it is skills training that will help you gain insight into differing perceptions among individuals and learn tools to develop more effective working relationships.

Program Outcomes:

  • Discover the relationship between beliefs, perceptions and behavior.
  • Clarify the important difference between behavior and personality.
  • Identify how people may change behavior situationally.
  • Identify individual Behavior Style preferences using the Behavior Style Assessment.
  • Differentiate and appreciate different patterns of behavior.
  • Discover the Results and Emotions Dimensions of behavior.
  • Identify the behavior tendencies of each Style.
  • Read More
Please Note: By Registering for the People Skills & Navigating Conflict Training you give consent to the ICG | 669 Office to provide the Effectiveness Institute with your name and email for the purposes of preparing and emailing you the essential assessment. This assessment is individual to each participant and must be completed by the date provided in the assessment email. 

Navigating Conflict (Afternoon)
In this skill-development program participants acquire tools to improve work relationships and skills to utilize the energy conflict generates for better outcomes while effectively navigating the danger zones. The program focuses on actual workplace scenarios so participants are able to immediately apply what they learn.

Program Outline:

Module 1: Anatomy of Conflict
  • Identify the triggers to conflict
  • Explore some typical reactions to conflict
  • Take a Conflict Inventory
  • Begin working on a Case Study to apply your insights and learnings
Module 2: Requirements for Navigating Conflict
  • Identify two “background” variables that are central to successful conflict outcomes
  • Explore four core tools that will help you navigate conflict effectively.
  • Apply these tools to your Case Study
Module 3: Skills for Navigating Conflict
  • Identify and practice four skills that deter conflict escalation and lead to positive outcomes
    • Creating Clear Expectations
    • Addressing Variables
    • Asking for Accountability
    • Managing Internal/External Dynamics
  • Apply the skills to your Case Study and create an action plan to reinforce learning
See full description